Great Western Containers is committed to providing first-class customer service. This commitment to you is best summarized in the following list of Customer Service essentials:
| Customers | are the most important people in our business. |
| Customers | are not dependent upon us; we are dependent upon them. |
| Customers | do us a favour when they call; we are not doing them a favour by serving them. |
| Customers | are not an interruption of our work; they are the purpose of it. |
| Customers | are partners in our business; not outsiders. |
| Customers | are not someone to argue or match wits with. |
| Customers | are people who bring us their wants; it is our job to fill those wants. |
| Customers | are deserving of the most courteous and attentive treatment we can give. |